Shipping policy

Last updated: September 21, 2026

Where we ship

Mozart Shop currently offers delivery to the countries and regions available in the country selector and at checkout. Availability can differ by product and destination. Enter your delivery address at checkout to see the shipping methods and price available for your order.

Production time

Products are printed to order by our fulfilment partner, Printful. Most products are produced in approximately 2–5 business days before shipment. This is an estimate and may be longer during busy periods, for large orders, stock issues, or production-file checks.

Delivery estimates

Delivery time is production time plus carrier transit time. Transit varies by destination, product, fulfilment location, and shipping method. The most relevant estimate is shown at checkout or in tracking information where available. Estimates are not guaranteed delivery dates unless expressly stated otherwise.

Shipping charges

Shipping charges are calculated by product and destination and are shown before you place the order. If an order contains different product types, Shopify may combine or separately calculate rates according to the available fulfilment profiles.

Separate packages

Items may be produced at different facilities or require different packaging. One order may therefore arrive in more than one package and on different days. You will not be charged again merely because we split an order after checkout.

Tracking

When tracking is available, it is sent by email after shipment. Carrier scans can take up to 24–48 hours to appear. International shipments may be handed to a local final-mile carrier.

Customs, duties, and import charges

Orders are fulfilled from facilities selected according to product availability and destination. International shipments may incur import duties, taxes, or carrier handling fees. Amounts collected by the store are shown at checkout. Any lawful destination charges not collected at checkout may be payable by the recipient. Customs processing can delay delivery.

Address changes and failed delivery

Check your name, postal code, and full address carefully. Email contact@mozartportal.com immediately if you notice an error. We cannot guarantee changes after production or shipment has begun. Reasonable reshipping costs may apply to parcels returned because of an incorrect or incomplete address, refusal, or failure to collect, unless the problem was caused by us or the carrier.

Late, lost, or damaged deliveries

If tracking has not updated, the estimated delivery date has passed, or a parcel arrives damaged, contact us with your order number and relevant photographs. We will investigate with the fulfilment partner or carrier and provide the remedy required by applicable law.

Contact

Questions about delivery? Email contact@mozartportal.com.