Refund policy
Last updated: September 21, 2026
This policy applies to purchases from Mozart Shop, operated by Intuitive Data AS. It does not limit any mandatory consumer rights that apply where you live.
14-day right of withdrawal
If you are a consumer in Norway, the EEA, the United Kingdom, or another jurisdiction that provides a statutory withdrawal right, you may normally withdraw from an online purchase within 14 days after you, or a person designated by you other than the carrier, receives the goods. For orders delivered in several shipments, the period begins when the final item is received.
Our standard catalogue products are printed to order, but they are not treated as personalised merely because they are made after you order. A statutory exception may apply only to an item made to your own specifications or with a clearly personal character.
To exercise the right of withdrawal, email contact@mozartportal.com before the deadline with your name, order number, the items concerned, and a clear statement that you wish to withdraw. You may use the model form below, but it is not required.
Returning goods after withdrawal
After notifying us, return the goods without undue delay and no later than 14 days after your notice. Contact us first for the correct return instructions and return address. Do not send a return to the fulfilment address printed on the parcel or to Printful without our instructions.
You are responsible for the direct cost of return shipping for a change-of-mind withdrawal unless mandatory law requires otherwise or we agree to cover it. Use a tracked service and retain proof of posting. You may examine the goods as you would in a shop, but you may be responsible for reduced value caused by handling beyond what is necessary to establish their nature, characteristics, and function.
Refunds
When a valid withdrawal is exercised, we refund payments received for the returned goods and the least expensive standard outbound delivery option offered for that order. Extra costs for a more expensive delivery method are not refundable. We will refund using the original payment method unless otherwise agreed, without undue delay and normally within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.
Damaged, defective, misprinted, or incorrect items
If an item arrives damaged, defective, misprinted, or different from what you ordered, contact contact@mozartportal.com as soon as reasonably possible. Include your order number, a description of the problem, and clear photographs where relevant. We will assess the claim and provide an appropriate remedy, such as replacement, repair, price reduction, or refund, at no additional cost where required. Do not return the item unless we ask you to do so.
Printful currently asks merchants to report many fulfilment defects within 30 days, so prompt notice helps us resolve the issue quickly. This operational deadline does not reduce any statutory complaint or warranty rights you have against Intuitive Data AS.
Incorrect address, failed delivery, and unclaimed parcels
Check your delivery address carefully before placing the order. If you notice an error, contact us immediately. Changes cannot be guaranteed after production or shipment begins. If a parcel is returned because the supplied address was incorrect, incomplete, refused, or unclaimed, reasonable reshipping costs may apply unless the return resulted from our error or the carrier’s error.
Exchanges and voluntary returns
We do not currently offer direct exchanges or a voluntary return right beyond applicable law. If you need another size or colour, contact us; where the statutory withdrawal right applies, you may return the original item under the process above and place a new order.
Model withdrawal form
To: Intuitive Data AS, Underlandsveien 98, 1389 Heggedal, Norway; contact@mozartportal.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [goods]. Ordered on/received on: [date]. Name: [name]. Address: [address]. Signature (only if submitted on paper): [signature]. Date: [date].
Contact
Mozart Shop is operated by Intuitive Data AS, organisation number 933 001 121. Email: contact@mozartportal.com.